Home Complaints Cosmo Casino - Player’s having difficulties withdrawing his winnings.

Amount: €14,000

Cosmo Casino - Player’s having difficulties withdrawing his winnings.

9.1/10 Perfect reputation Submitted: 30 Jun 2020 | Case opened
Current status

Waiting for Casino Guru to reply

-2d 0h -13m -22s

Case summary

6 days ago - 06 Jul 2020

The player from Germany is struggling to receive his winnings probably due to incomplete KYC verification.

Written by Viliam
Casino analyst
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IT IS ABSOLUTELY SUCKING NEVER MORE TELL YOU THAT THE MONEY ARRIVES BUT WILL NEVER ARRIVE I NEED TO VOMIT ABSOLUTELY UNACCEPTABLE A THING SO EVER SEEN STAY AWAY FROM THIS THEY WILL STOLY YOU MONEY YOU ARE A PLAYER I DON'T LOVE YOU I WON THE GROSS BONUS AND TO HAVE THE MONEY THAT I STILL HAVE NOT RECEIVED AFTER GIVING HIM DOCUMENTS ETC ETC. THE MONEY OF THE WON BONUS WON'T BE SENT SENT TRUST AND SCAM BUT I HAVE SOMEONE WHO WILL CLOSE THIS AND ALSO LOOK AT THE POWDER. ATTENTION I DID NOT LOSE MUCH MONEY LESS BAD BEWARE

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Dear Corrado,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Additional comment from the player:


"they do not pay and a whole scam be careful I won the big bonus with my money but they do not pay and they will find excuses only they make me vomit these who cheat like this"


"after withdrawing 14700 the casino still hasn't paid me I put my money to play and I won the gekpoot of 14300 which I haven't seen a penny of yet do everything to not pay I sent all the required documents I also alerted the police of this problem told me to wait a little longer to trigger the complaint at the casino but from what i understand this money i will not see them anymore they are just thieves and i say that to me it's all ok just the phone number wrong in the withdrawal which was then fixed but the payments do not make them a scam and no longer respond to my eimails ATTENTION "

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they don't pay and I don't know why I got my phone number fixed then I withdrew and it was wrong then I changed but one was right they sent me 100 euros two months ago so one is right but the money doesn't come for me and a scam I put my lawyer and showed everything to the German police told me to wait a little longer and then they will intervene but for me this money does not want to give it and I have won with my money and not with the bonus, in fact I never do had please inquire thanks

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I with my 20 euro I won the geckpoot of 14 300 which year sent to much batter and then they came back because the cell number was wrong then I put the other one of the two was right since I sent 100 euro two months ago and year said that the casino pays 4000 per week of which last year said that year sent the money but much beat to said that they did not send any bank transfer in my favor

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my total win is 14700 but still I have not seen a euro of this win that I made with my money and not with the bonus they don't even respond to the eimails that I am sending I adjusted the cell number a month ago and they gave me they send 100 euros then I put more money into my account and I won but this money has never been seen


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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Thank you very much Corrado for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Hello Corrado,

I looked at your complaint and will do my best to help you. I would like to invite Cosmo Casino into this conversation. Please, can you explain why this player is experiencing problems with his withdrawal request?

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it seems that something is beginning to be seen but I have not yet received the money but they are starting to send me numbers for the transfers I hope well I will remove the negative review at the end of the total payment

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tomorrow and another week and still no money arrives on my occaunt much batter from the casino they say they sent them but there is nothing and a back and forth who is to blame if the casino at all my information because it does not put the money directly to my bank account as I do with them and because they blame each other and the money does not come and only a game to take time and wait for you to play the money but I will wait but I want all 14700

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tomorrow they will send another invisible transfer to my account and it is 8000 euros that you don't know where they are and you call it a safe casino it seems like a crazy shit

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additional comment from the player:

"we arrived at the fruit in the hands of lawyers that sucked enough to pay would have kept the player and no problem and instead now year a player who will no longer play the same will have to pay me the winnings and in addition a lawyer against them if they are not imbeciles you say so "

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perhaps we have found the solution by changing the method of withdrawal I will let you know in a few days thanks

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Hi there

It seems there were issues with the payment method as mentioned above, however I can see in the notes that there is some progress. I will leave this with the payments guys to work out with the player. If this cannot be resolved and requires further help from me, I will look into it again.

Cheers

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Thanks it seems that the situation is adjusting I will let you know if it will be fine

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Additional comment from player:

Beware this mess is just a scam

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Additional comment from player:

Warning don't play trust and a real scam you won't be paid motherf*ckers and b*stards ever again in this casino

Casino Guru is examining the case