The player from South Africa experienced a slot machine malfunction on August 10, 2023, which resulted in lost funds. Despite reporting the issue immediately, he did not receive any follow-up or resolution after 48 hours and requested a refund and compensation. The Complaints Team extended the response time by 7 days but ultimately had to reject the complaint due to the player's lack of response and supporting evidence.
Coral Casino - Player's slot machine malfunctioned.
Amount: R100
Coral Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Dear hendrikfyro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
