HomeComplaintsCoral Casino - Player's slot machine malfunctioned.

Coral Casino - Player's slot machine malfunctioned.

Amount: R100

Coral Casino
Safety Index:Very high
Submitted: 30 Jul 2024 | Case closed : 14 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from South Africa experienced a slot machine malfunction on August 10, 2023, which resulted in lost funds. Despite reporting the issue immediately, he did not receive any follow-up or resolution after 48 hours and requested a refund and compensation. The Complaints Team extended the response time by 7 days but ultimately had to reject the complaint due to the player's lack of response and supporting evidence.

Private
Private
3 months ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 months ago

Dear hendrikfyro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Public
Public
2 months ago

Dear hendrikfyro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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