ZunaBet Casino - Player claims funds have been confiscated.

Description / What happened:

Dear Casino Guru Team,

I am filing a formal fraud complaint against Zunabet. They are operating a textbook selective exit-scam: they happily accept deposits and even process smaller withdrawals, but they arbitrarily confiscate funds and enforce instant bans the moment a user wins a substantial net profit.

Here is the undeniable chronological evidence of my case:

1. April 29, 2026: I successfully registered my account on Zunabet with zero location blocks or compliance warnings.

2. June 6, 2026: I officially started using the account and placed my earliest bets.

3. Deposits: I deposited a total of 2,700 USDT across multiple transactions.

4. June 20, 2026 (The Smoking Gun): I requested and successfully withdrew 1,200 USDT. Their risk management and finance teams approved and processed this transaction with no issues, proving my account was fully compliant and active.

5. The Conflict: Following that, I continued playing legitimately and grew my total remaining account balance to 5,000+ USDT. My settled net profit reached 3,177 USDT, with an additional 435 USDT remaining in active, unsettled stakes.

6. The Selective Ban: The exact moment I accumulated these winnings, Zunabet abruptly banned my account, claiming "regional restrictions." While they reluctantly returned 1,500 USDT of my capital, they permanently confiscated my 3,177 USDT in settled profits and froze my 435 USDT ongoing stakes.

Their defense of "regional restriction" completely collapses because they actively processed my 1,200 USDT withdrawal on June 20. Enforcing a ban only after a player successfully beats the house for an additional 3,177 USDT is predatory theft.

I have attached all proof: my earliest bet slips, the June 20 successful withdrawal log, the 5,000+ USDT balance proof, and their ban notices. I demand Zunabet to pay out my legitimate remaining profit of 3,177 USDT and return my unsettled stakes 435 USDT.

Important notice:

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Stay safe.

Dear wosmgp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• When was your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the confiscation and blocking your account? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean