ZunaBet Casino - Player claims funds have been confiscated.

Description / What happened:

Dear Casino Guru Team,

I am filing a formal fraud complaint against Zunabet. They are operating a textbook selective exit-scam: they happily accept deposits and even process smaller withdrawals, but they arbitrarily confiscate funds and enforce instant bans the moment a user wins a substantial net profit.

Here is the undeniable chronological evidence of my case:

1. April 29, 2026: I successfully registered my account on Zunabet with zero location blocks or compliance warnings.

2. June 6, 2026: I officially started using the account and placed my earliest bets.

3. Deposits: I deposited a total of 2,700 USDT across multiple transactions.

4. June 20, 2026 (The Smoking Gun): I requested and successfully withdrew 1,200 USDT. Their risk management and finance teams approved and processed this transaction with no issues, proving my account was fully compliant and active.

5. The Conflict: Following that, I continued playing legitimately and grew my total remaining account balance to 5,000+ USDT. My settled net profit reached 3,177 USDT, with an additional 435 USDT remaining in active, unsettled stakes.

6. The Selective Ban: The exact moment I accumulated these winnings, Zunabet abruptly banned my account, claiming "regional restrictions." While they reluctantly returned 1,500 USDT of my capital, they permanently confiscated my 3,177 USDT in settled profits and froze my 435 USDT ongoing stakes.

Their defense of "regional restriction" completely collapses because they actively processed my 1,200 USDT withdrawal on June 20. Enforcing a ban only after a player successfully beats the house for an additional 3,177 USDT is predatory theft.

I have attached all proof: my earliest bet slips, the June 20 successful withdrawal log, the 5,000+ USDT balance proof, and their ban notices. I demand Zunabet to pay out my legitimate remaining profit of 3,177 USDT and return my unsettled stakes 435 USDT.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear wosmgp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• When was your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the confiscation and blocking your account? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Jean,

Thank you for the follow-up. Based on your questions, I need to clarify the exact chronological facts regarding their highly deceptive multi-stage ban process and my account history:

1. Did you pass the verification before losing account access?

No. Zunabet allowed me to fully operate my account with zero restrictions. They gladly accepted my deposits totaling 2,700 USDT across multiple transactions and successfully processed a withdrawal of 1,200 USDT on June 20, 2026, without requesting any KYC. 

The issue started on July 9, 2026, when they abruptly blocked my account with NO reason given. I immediately contacted their web-based Live Chat support. The agent claimed they didn't know the exact reason and instructed me to submit my ID and address proof to their compliance email to resolve it. (Please note that since this conversation happened via web Live Chat, I couldn't save the transcript screenshots). 

However, the moment I fully cooperated and submitted my documents to their compliance email, they instantly weaponized them—replying via email with a "regional restriction" excuse and stating they would only allow me to withdraw my raw seed capital. Live support then temporarily unblocked me to withdraw my capital on July 9. But the exact moment I attempted to withdraw my remaining balance—which consists of 3,177 USDT in net winnings plus another 435 USDT from unsettled bets/balance—they locked my account for the second time. Since July 10, their compliance team has gone completely silent and ignored all my emails. They deliberately used KYC as a selective pretext to confiscate my profits and remaining funds.

2. When exactly was your account banned?

My account was first locked without reason on July 9, 2026. After a brief temporary unblocking by support on the same day to let me withdraw my seed capital, it was permanently banned for the second time on July 10, 2026, and they have completely ignored me since then.

3. What games did you play at the casino to accumulate your current balance?

I exclusively participated in Sports Betting, primarily focusing on major markets like the NBA, the World Cup, and a few other select sports matches. I did not play any casino slots, live dealer games, or cards.

4. Was your current balance achieved with the help of a bonus?

No. 100% of my balance was generated using my own raw cash deposits. I did not claim, activate, or use any promotional bonuses, free bets, or platform rewards. The entire remaining balance consists entirely of my legitimate sports betting winnings from my own staked capital.

5. Communication records with the casino:

I have forwarded the complete, unedited email thread directly to your working email (including technical headers and timelines, with my sensitive ID attachments removed). For the public record on this thread, I have uploaded the redacted screenshot of their initial KYC demand notice. Please note that after they arbitrarily confiscated my total funds (3,177 USDT winnings + 435 USDT unsettled), I was extremely frustrated and expressed intense anger in my subsequent replies. However, the timeline and factual evidence remain 100% transparent and clear.

Thank you for your cooperation, wosmgp. We have received your email.

Please clarify the following details.

• What country did you specify in your player profile when registering your account?
• Where is your permanent place of residence?
• Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website? If so, were there any advantages gained using a VPN - for example, accessing the site/games/bonuses which otherwise would not have been available?

Thank you very much in advance for your reply.

Dear Jean,

Thank you for the follow-up. Please see my clear and honest answers below regarding these profile and network details:

1. Which country did you fill in the player profile when creating your account? / Where is your country of residence?

When creating my account, Zunabet did not present any forms, dropdowns, or mandatory fields asking me to select or fill in my country or address. I signed up instantly using the "Sign up with Google" quick registration feature. The platform accepted my Google account directly without requiring any manual country profile setup. For the record, my actual country of residence is China.

2. Did you use a VPN or IP hiding software when accessing the website, and did it offer any advantages?

The Zunabet website does not require a VPN to be accessed from my region; it is fully accessible via a direct connection. I did not intentionally use a VPN to alter my location for this casino. 

However, on a few occasions, a VPN might have been running in my background simply because I was using it to optimize network speeds for other completely unrelated websites, and I did not explicitly turn it off before browsing Zunabet. I want to emphasize 100% that this offered me absolutely ZERO benefits or advantages. I never claimed any region-locked bonuses, registered for special promotional events, or accessed forbidden games. As stated previously, my entire balance consists purely of sports betting winnings derived entirely from my own raw cash deposits.

Dear wosmgp,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear wosmgp,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite ZunaBet Casino representative to join this conversation.

Dear ZunaBet Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.