ZotaBet Casino - Player's withdrawal rejected due to verification issues.

Hi,

on the 19th of February 2024 I made 3x $100 withdrawals which were all rejected due to verification issues, I asked live support what happened the the transactions, they told me to refresh the page the funds would be there, However they was not, I waited another day or do while taking care of the verification issues thinking the funds would show back up in my gaming account ready for withdrawal, They never showed up. Asking live support again, I was told they were returned to my account, needless to say they was not. Nothing regarding the winning funds is in the transaction section of my profile. I also would have noticed if the funds were in fact returned.

Hello vwjqhqdpf4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZotaBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did you accumulate your balance with real money or bonuses?

Looking forward to your answer.

Regards,

Nick

Dear vwjqhqdpf4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.