Zoccer Casino - Player’s withdrawal request has been delayed and account closed.

Good day

I have a €1500 withdrawal that expired yesterday after the 3-day processing time, and the money hasn't arrived. After several complaints and chats with them, they've closed my account without transferring the €1500.

And now I can't access my account and they only tell me I can send a complaint by email, but the withdrawal deadline of 3 days passed yesterday, Friday, August 22nd at 9:00 AM, and at night around 11:00 PM they closed my account without making the transfer.

Could you help me?

thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zoccer Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your player account verified? When was it verified?
• Have you made any previous successful payouts from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

I was a player for about 3 months

My account is closed and I received an email indicating that it was closed.

My account is verified, and I've even received successful withdrawals before. It was verified about three months ago.

made payments and withdrawals successfully

prior to this problem with withdrawal

I earned the balance by playing slot machines.

Thanks for the explanation.

• Could you please share with me your communication with the casino regarding the issue or any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dmg8178,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas