Zoccer Casino - Player’s withdrawal request has been delayed and account closed.

Good day

I have a €1500 withdrawal that expired yesterday after the 3-day processing time, and the money hasn't arrived. After several complaints and chats with them, they've closed my account without transferring the €1500.

And now I can't access my account and they only tell me I can send a complaint by email, but the withdrawal deadline of 3 days passed yesterday, Friday, August 22nd at 9:00 AM, and at night around 11:00 PM they closed my account without making the transfer.

Could you help me?

thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zoccer Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your player account verified? When was it verified?
• Have you made any previous successful payouts from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas