Zoccer Casino - Player's withdrawal is delayed due to KYC issues.

I would like to submit a complaint regarding Zoccer Casino and the way they have handled my KYC verification and withdrawal.

My withdrawal has been pending since 18 August 2026.

Since then, I have submitted the requested KYC documents several times. I believe I have now gone through the verification process at least four times, but every time Zoccer rejects something or comes back with a new issue.

The main problem is that I have repeatedly sent exactly the type of documentation they have requested, but I still receive responses saying that the documents are not acceptable.

For example, I was told that documentation from a digital bank was not accepted. However, I had also submitted a utility/electricity bill as proof of address, so I do not understand why this should prevent my account from being verified.

Each time I provide what they ask for, there seems to be another problem or another reason why the verification cannot be completed.

I have fully cooperated with the KYC process and I am willing to provide reasonable documentation required to verify my identity and address. However, after several submissions and weeks of waiting, I feel that the process is being unnecessarily prolonged.

I would therefore like Casino Guru to review the case and help clarify:

Exactly which document Zoccer claims is still missing or unacceptable.

Why the documents I have already submitted have been rejected.

Why the verification process has taken this long despite several attempts to comply.

When my withdrawal will finally be processed.

I can provide screenshots of the communication with Zoccer, the KYC requests, the rejection messages, and documentation showing when the withdrawal was requested.

At this point, I simply want Zoccer to complete the verification based on reasonable KYC requirements and process my withdrawal without further unnecessary delays.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zoccer Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Is there any indication about which documents you provided, which documents were accepted and which documents were not, in the casino's interface?
• Could you please describe which documents you provided to the casino overall and in which format?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can still log in

there is an indication about which document. But when I upload them, they tell me it’s wrong.

I send my power bill from last month. Binance account sith walled adress and transaction history. Also selfies with the website . Everything according to what they say.

no bonus.

Thanks for the explanation.

• Could you please share with me your recent communication with the casino regarding the verification requirements or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.