The player from Brazil is attempting to withdraw his winnings of 1,788 reais but has faced a week of delays despite meeting all requirements. He has sent over 10 emails to the casino, receiving repetitive responses about verification without any resolution.
Zoccer Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 15h 0m 23s
Zoccer Casino
Safety Index 6.9 Above averageCase summary
Discussion
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yesterday
I have been trying to withdraw my winnings of 1,788 reais for a week now. I have met all the requirements, and the amount is within the withdrawal limits. As shown in the attachment, I have proof of the casino's responses; I’ve sent over 10 emails, and they always say the same thing—that they are verifying the matter and treating it as a priority—yet nothing happens. Please help me with this; I need my money.
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9 hours ago
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9 hours ago
Dear Viniciusvicentini,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Could you please give me a date when did you asked for withdrawal?
- Did you used any casino bonuses or you have currently any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
