Zoccer Casino - Player's account is closed and withdrawal is blocked.

Can’t withdraw my balance of €7000, not allowed to login

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot of it or a link to it.
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good Morning Veronica,

I wasn’t in a position to verify the account as A few hours after opening the account my access was blocked.

The winnings were accumulated without bonus.

As I don’t have access I am unable to provide any screenshots.

Many Thanks

Paul

Wednesday 24th my access was blocked at 5am.

I opened the account the 23rd at approx 23:00. Placed a 5K bet on Croatia to win at 1.4 and this was the last time I was able to login.

My deposits were 4 card payments if €1000 and 1 Apple Pay of €1000.

€5000 in total as the max I could deposit by Zoccer site rules was €1000 at a time and only one 1 Apple Pay of €1000

Still no answer from their support team!

Getting very worried as my balance is substantial- is it possible for you to help with communication.

At this stage they can just refund my balance as I no longer have any interest in playing with such a corrupt site.

Thank you for your patience throughout the complaint process.

Please understand that if your account is currently being investigated and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika