Zoccer Casino - Player's account has restrictions preventing betting and withdrawals.

I created account and deposited. some days later i planned to place a bet. but my limits was 0.4 euro on premier league. something was wrong, i could not place any bets. and i have never placed any bets.

i can also not withdraw since i have to wager,but it impossible for me to wager when the limits are as they are.

I talked to zoccer, they asked me to try again etc.

"Hello Tristan!

Thank you for reaching out to us here regarding this.

Could you try to place a new bet and let me know if you still have these limits?

If the limit is still occuring please provide me with a new screenshot of this and I will get it checked with the sports department.

Wish you a great day and a lovely weekend when the time comes!"

It did not work. And now i have not gotten answer for 8 days, and i feel they dont take this seriously, i have a new account that does not work. i have sent 3 mails without respond. therefore i make this complaint. this is different than delay in withdrawals, this is just hopeless, i am a new customer. i hope this complaint maybe will make them prioritize it. they should remove the wagering restriction and let me withdraw when they wont let me bet

i have not gotten any verification or something like that

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Dear tristaninho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you effectively, could you please provide more information regarding the following:

• Is your account fully verified?
• What games are you planning to use your account? (slots, live games, betting on sports)
• Does this limit apply to all games? Have you tried to wager in other games?
• Could you clarify if there are any pop-up messages or specific reasons given when you attempt to place a bet? Please post a screenshot.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean

• i have never gotten anything about verification
• i planned to play sports, that is why i have the account. of course i must get that opportunity when that was my plan
• all sports yes, i see the limit, zoccer has so you can see the limits
• i guess i could verify casino, but i dont want to play or lose money on casino.

i just want zoccer to answer here, because they have stopped answering me..

Hello tristaninho,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear tristaninho,

I regret to inform you that, since your issue is primarily related to the sports betting section of Zoccer Casino, we are unable to provide the necessary assistance in this case. Unfortunately, we do not currently have a dedicated department to address issues related to sports betting, and therefore, we are unable to offer the expert perspective needed to conduct a thorough and detailed investigation of your case.

owever, I can suggest some websites that may be able to assist you:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope these resources will be able to help you with your issue.

Best Regards,

Jean