The player from Austria requested account closure due to gambling addiction, which was initially respected. However, he received calls and emails encouraging him to play again, resulting in further losses of €500 before he blocked himself again. He demands a refund of his gambling losses and action against the casino's harmful practices.
Zoccer Casino - Player’s account closure was ignored.
Opened
Current status
Waiting for Casino Guru to reply
0d 21h 36m 49s
Zoccer Casino
Safety Index 6.5 Above averageCase summary
Discussion
Public
Public
1 week ago
Translation
On May 9th, I sent an email requesting that my account be closed due to gambling addiction. I explicitly mentioned gambling addiction. The account was subsequently closed.
Unfortunately, on June 23rd, I received calls and an email from the same casino urging me to play again. My account was no longer blocked, and I quickly lost €500 before I had myself blocked again.
From June 1st to June 23rd, despite being banned, I repeatedly received emails encouraging me to play again.
I demand the return of all my gambled money and appropriate action against such harmful behavior.
Automatic translation:
Public
Public
6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
6 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zoccer Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you unsubscribed from the casino's marketing communications?
- Is your player account currently closed?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
