Zoccer Casino - Player believes that their withdrawal has been delayed.

Zoccer: Withdrawal of R$ 824.00 remains under review, with no concrete explanation

I requested a withdrawal of R$ 824.00 via Pix on October 13, 2026. To date, the request remains "under review," and I have not received a concrete explanation for the delay.

I have contacted customer service several times and asked specific questions about the withdrawal’s approval, the status of the review, whether there are any obstacles, and confirmation that the payment has been sent. I received generic responses and contradictory information regarding processing times.

I also requested confirmation that the withdrawal had been approved and sent, as well as proof of the transfer, if it had already been processed. I have not received proof of payment.

I submitted a formal complaint via email and received an acknowledgment of receipt, but I still have not received a concrete resolution.

In addition, I noticed new bonus offers, some of which are contingent on deposits, while my withdrawal remains pending. I did not accept these offers and did not agree to cancel my withdrawal request.

I have records of the withdrawal request, the displayed status, the conversations with customer service, and the email I sent.

I request that Zoccer clarify the reason for the hold and pay the R$ 824.00, or provide an objective and documented justification for the situation.

I am publishing this account to document my experience and warn other consumers about the difficulty of obtaining clear information regarding withdrawals.

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Dear Eu2026GisHis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Eu2026GisHis,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I didn't get it! And you guys aren't answering my email!

Please note that emails are primarily for submitting personal or private documents. The main form of communication is through the complaint thread. Therefore, if you have sent an email, you should also update the complaint thread.

Thank you for the update. I have not received any emails from you.

Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share screenshots of your withdrawal history and your most recent communication with casino customer support regarding the withdrawal delays.

Thank you in advance for your reply.