Zlot Casino - Player's withdrawal is delayed and funds are being withheld.

I successfully verified my identity by completing the KYC (Know Your Customer) process on [KYC onay tarihi veya "Yes, my account is fully verified" yazın]. After fulfilling all the bonus wagering requirements (if applicable) using only my cash balance, I requested a withdrawal.

However, the casino has delayed my payment for [Kaç gündür bekliyorsanız gün sayısı] days. When I contact customer support, they provide generic responses such as "technical issues", "security checks", or they demand additional fees/taxes to release my funds, which violates standard casino regulations.

I have played fairly and did not violate any terms and conditions. I kindly request Casino Guru to intervene and help me retrieve my funds from this casino.

I am ready to provide all screenshots of my deposit receipts, live chat conversations, and withdrawal history to the investigator.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify whether you are still able to log into your casino account or whether it has been blocked by the casino?
• When exactly did you submit the withdrawal request that you have not received yet?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Thank you for your response. I would like to clarify the situation.

I can still access my casino account. However, a deposit of 200,000 TRY has not been credited to my casino balance.

I made this 200,000 TRY deposit on July 30, 2026. The money was debited from my bank account, but it never appeared in my casino account.

I accumulated the winnings by playing different casino games.

I did not use any bonus to generate these winnings.

I have successfully withdrawn money from this casino before, and I also made successful withdrawals after this deposit.

The main issue is that the 200,000 TRY deposit was deducted from my bank account but was never credited to my casino account. Subsequently, my bank account was blocked, so I was informed that the relevant bank transactions could no longer be properly checked and that the casino had not received the money.

Therefore, the 200,000 TRY is currently unaccounted for. I would appreciate it if you could investigate the transaction and let me know where the funds are and whether they can be credited to my casino account or returned to me.

Thank you for your assistance.

Kind regards,

Thank you for the clarification.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.