ZigZagSport Casino - Player’s withdrawal has been delayed.

Dear Pablohenriques,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi.

Thanks for taking the time to help me.

Real money.

I have no way of knowing the source of the error because as I said, when I request support the most I get is a standard message that I should wait longer. Interestingly, when I requested a withdrawal earlier it was processed in less than 24 hours.

UNBELIEVABLE!

I've been waiting for my withdrawal for a month and I haven't even received an explanation. I just filed a public complaint here and in less than an hour after the complaint was posted the money was credited to my Ecopayz account.

I doubt it was a coincidence. CASINOGURU, CASE RESOLVED!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pablohenriques, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru