Zetto Casino - Player's deposit has been delayed and unrefunded.

I tried to deposit Rs 40000 on my zetto account on 21 july. My amount is debited from my account but it is still not credited or refunded yet.When i contacted their support team they said we didn't received amount and you will get refund.Its been 20 days now still my amount is not refunded and their customer support is not replying at all now. They are doing fraud. After that some random person messaged me and messaged me on WhatsApp that I will help you and refund your money. Zetto leaked my number to him and he is asking me money for refund. I kindly request casino guru to intervene in this matter. It's really frustrating for me.

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Dear winner34,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it's credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

But casino customer support stopped replying me they are not answering and giving any updates.I already contacted my bank and raised dispute regarding this they are saying payment has already reached the merchant.I kindly request you to contact the casino and connect with them and why they are ignoring and not replying my messages since 1 week and ask them for update also.

I Kindly request casino guru to intervene in this matter

Thanks for your reply.

Could you please share your communication with your bank on this topic? Have you received any confirmation about the issue other than the initial payment confirmation?

Please share it with me here or to my email at tomas@casino.guru