YYY Casino - Player's account is delayed over verification.

Hello Casino, I am submitting a complaint on behalf of Casino yyy. Casino has suspended my account to verify my gaming activity. They requested documents, which I sent them, and then they verified the documents. I've been talking to support all day, and they keep giving me the same answer. It's been a month, and I'm still waiting. This isn't fair. I just want my money back, and they keep stalling me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila