Yuugado Casino - Player’s withdrawal is delayed.

I've been waiting for a withdrawal of 64,800 yen from the casino called Yugaado, and even though it's been 5 days since the withdrawal was approved, it hasn't arrived in my account yet. With payment processors being cracked down on in Japan, are casinos affiliated with Vera&John finished? Yugaado is also part of the Vera&John group. Please assist me. After this experience, I am quitting online casinos.

Dear snomurawl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you Veronica😭 But last year the money had already arrived💦 But I'll just wait patiently‼️

Thank you so much!!

Since it has been 14 days since you submitted your cashout request, could you please update me on the status of your cashout? Have you received your winnings?

Dear snomurawl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.