Yuugado Casino - Player’s winnings have been confiscated.

I deposited money into Yugadou Casino on August 29th, played, and won, but my account was locked on August 31st, and on September 1st I received an email canceling my withdrawal and requesting account verification. When I inquired via chat, I was told that my funds had been confiscated due to fraudulent activity. I'm disappointed that this happened when I didn't do anything wrong.

Would you be willing to help me win the prize money?

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you had USD₮6657 (dispute value) in your casino account before it was closed?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina