Yuugado Casino - Player's winnings have been confiscated.

I received a bonus at this casino and played there.

Identity verification is complete. There is no history of withdrawals from the casino. This is my first withdrawal.

I won with the bonus portion and cleared the wagering requirements, so I played a bit more and then requested a withdrawal.

Then I received an email from the casino informing me that my winnings had been confiscated.

The reason was vague, so I contacted support and was told that the bonus was forfeited because the validity period had expired.

However, I started using the bonus as soon as it was distributed.

The terms and conditions clearly state that the bonus has a 30-day validity period.

When I pointed out the mistake, I was then told that I had exceeded the betting limit.

I had taken screenshots during the game, so I immediately knew that was a false reason.

When I told support about it, they made the excuse that they had mistaken me for someone else.

Is this a scam casino that makes up flimsy excuses to prevent withdrawals?

Would you be willing to speak with someone from Yugadou Casino?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot or a link to the bonus you activated and played with?
• What games did you play while your bonus was active?
• Could you please also send me a screenshot of your bonus history, showing the exact bonus your complaint is about?
• Also, kindly forward me the communication between you and the casino customer support regarding the confiscation of your winnings at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika