Yuugado Casino - Player's winnings have been confiscated.

I was in trouble after a large sum of $16,498 was suddenly confiscated from Yugado Casino at the end of the year, and when I found out that multiple victims had filed complaints on this site, I decided to ask for help.

It has been possible to deposit and withdraw funds from this site for over two years.

I have made large withdrawals in the past and my identity verification has already been completed.

This time too, I applied for a withdrawal on November 27th, but after two weeks the money had not been withdrawn, so I inquired about it, and was told repeatedly that the amount was high and was under review. At the end of December the withdrawal was cancelled and locked, so when I inquired about it I was told that there had been a violation and the account had been closed and the money had been confiscated.

My family doesn't play either, so there are no duplicate registrations on this site, and I mostly only play slots, so I don't abuse the live casino.

I suspect it was confiscated because it was so expensive.

Responses from support are slow, and the complaints department just keeps repeating the same thing, so there's no dialogue, and I'd like them to mediate.

Thank you in advance🙏

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear erieri,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing with your funds at Yugado Casino.

To better understand your situation and assist you further, could you please provide us with the following details?

• When did you make the last successful withdrawal?
• Did you accumulate your winnings with or without an active bonus?
• What was the specific reason given for the account closure and confiscation of your funds?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina