Yuugado Casino - Player's account is closed and withdrawal canceled.

I used a bonus at Yuugadou on April 11th to win and requested a withdrawal, but on April 13th I received an email canceling the withdrawal and I can no longer log in.

I used the bonus that was available on the deposit screen after logging in, rather than the bonus I received via email.

Account verification is complete, and I even made a withdrawal in December.

I'm having trouble getting a proper answer to my inquiries, so I need help.

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Dear tasukun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you effectively, please allow me to ask you a few questions:

• Which types of games did you mainly play (slots, live casino, sports betting, etc.)?
• Which verification documents had you submitted before you lost access to your account, and when?
• When was your account closed?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Petra