Yuugado Casino - Player’s account has been closed without reason.

I've been registered with this casino for over two months, my identity verification is complete, and I've been able to withdraw money multiple times.

However, my withdrawal request was rejected, and my account was subsequently closed.

Even when I ask for the reason, they won't give me a detailed explanation.

Please investigate.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila