Yuugado Casino - Player’s account has been closed.

I registered on the site and read the terms of use carefully before playing.

I played two slot machines and won.

I applied for a withdrawal. Identity verification has been completed at this point. You will also receive an email confirming that your account has been verified.

I received an email for additional verification, so I submitted the requested documents.

Then my account was locked and my withdrawal request was rejected.

When I inquired, I was simply told that it was a violation of the terms of service due to unauthorized play.

I can't accept it at all.

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

yes. I contacted them both via chat and email, but was told that it was a violation of the terms of service. I haven't been told the details

A bonus is automatically granted when you make a deposit, but the bonus was discarded when you applied for a withdrawal.

No, we do not use any such software

Dear player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

forwarded my correspondence with the casino. please confirm

Dear Player,

Thank you for your email. Could you please provide me with some details regarding your game history? Specifically, I would like to know if you have exclusively played slots or if you have also tried other games. Additionally, have you participated in sports betting as well?

Thank you in advance for your response.