Yummy Wins Casino - Player's account has been reopened without consent.

I asked for them to close my account back in April and it was closed.

i have an active gambling problem and they kept emailing me.

I recieved an email from them saying welcome back and thank you for playing which I haven’t entertained.

i asked them to close it and it’s been reopened and they have allowed me to deposit.

therefore I want my deposits back as it was closed.

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Dear misscoups88,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino along with the casino's responses? Please include the emails regarding the reopening of your account as well. You can send all the relevant correspondence to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika