The player from Finland has had their €675 winnings confiscated by Yugibet, despite completing the bonus wagering requirements. Customer service provides no clear explanation for the rule violation claim, delaying the withdrawal process and ultimately stating that the decision is final without clarifying the reasons.
Yugibet Casino - Player’s winnings have been confiscated.
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Waiting for Casino Guru to reply
2d 4h 45m 46s
Yugibet Casino
Safety Index:Below averageCase summary
Discussion
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1 week ago
Translation
Yugibet took my €675 winnings from the first deposit bonus back to them. They just claim that I broke some rule, but when I ask customer service what the reason is, the answer is: I don't know.
Or there will be no answer at all.
I completed the bonus wagering according to the rules. The deposit was €75 with a 100% bonus and the maximum withdrawal was 10x the deposit and I got it.
They delayed my withdrawal by all means and finally decided to take away all the winnings.
The only response from customer service after that "I don't know" comment is this:
We understand that you may be disappointed with the outcome of the decision made by the relevant department.
Please be informed that our decision is final and was made in accordance with our terms and conditions.
But they refuse to tell us what the reason is.
Automatic translation:
Public
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5 days ago
Important notice:
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If anything seems suspicious, contact us directly.
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5 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yugibet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was your account blocked as a result of the alleged breach of casino terms and conditions?
- Have you made sure to adhere to the maximum bet rule during the time you wagered the bonus?
- Have you passed account verification in the casino?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
