The player from Arizona has his account locked with $1,700 in winnings and has received no explanation or response after multiple emails to support. He has previously made successful withdrawals but is uncertain about the current issue.
Yotta Casino - Player’s account is closed without explanation.
Opened
Current status
Waiting for player to reply
6d 20h 0m 16s
Yotta Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
13 hours ago
My account was locked with 1700$ in it no explanation no anything I have emailed there support multiple and received no response I have made successful redemptions on this site before but for lower amount so I’m not sure what changed
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Public
3 hours ago
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Public
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
