YoHo Slot Casino - Player experiences delayed withdrawal.

This casino hasn't withdrawn my money for four days now. They used to withdraw my money quickly and on time. But now they're lying. First, customer support says withdrawals take up to 48 hours, and then they say there's a technical error. But there's no error, and the guys in the chat say they're processing withdrawals smoothly. But they're deliberately not withdrawing my money. I'm fully verified. Help!

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Dear mashatatama,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

14 days have already passed since the request.

Thanks for your message.

Did the casino fix the technical error since your last message? Were you able to withdraw your winnings since your last message?

Please let me know.

No, they don't answer anything, moreover, the casino has closed and they say that if you have any funds left in your account, write to the email address and they will withdraw it for you.

Have casino representatives contacted you at all?

Dear mashatatama,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello mashatatama,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear YoHo Slot Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk