HomeComplaintsYep Casino - Player's withdrawal is delayed.

Yep Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

5d 5h 33m 43s

Yep Casino
Safety Index 8.5 High

Case summary

The player from Sweden is unable to withdraw money from the casino despite attempting to use three different cards. They received a response indicating that withdrawals cannot be processed at this time.

Written by Tomas
Complaint Specialist
Submitted: 15 Sep 2026
Public
Public
4 days ago
seTranslationgb

Can't withdraw money.

Tried with 3 different cards.

Received a response that it is not possible to treat the fetus at this time

Automatic translation:
Public
Public
2 days ago

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Public
Public
2 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yep Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you made any previous successful payouts from the casino?
  • Have you used a payment method in your name to deposit and to request a payout?
  • Have you made successful deposits in the casino using the 3 cards?
  • Is your player's account verified? Does your account require further verification?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino after you contacted them regarding the issue?? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
Waiting for approval
Waiting for approval
2 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

GunnarKilian has 5d 5h 33m 43s to reply

Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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