The player from Sweden is unable to withdraw money from the casino despite attempting to use three different cards. They received a response indicating that withdrawals cannot be processed at this time.
Can't withdraw money.
Tried with 3 different cards.
Received a response that it is not possible to treat the fetus at this time
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yep Casino.
Please allow me to ask you a few questions so I can better understand the situation.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
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