Yep Casino - Player's winnings have been confiscated.

I hereby submit an official complaint regarding the cancellation of my winnings of PLN 8,000 at Yep Casino.

My date of birth was correct, I won 10,000, but suddenly my date of birth changed regarding the payout. They blocked my account and only gave me 200 PLN. A detailed justification for the decision to cancel the winnings was provided.

indication of the specific provisions of the regulations on which this decision was based,

reconsideration of my case and restoration of the winnings of PLN 8,000.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yep Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you register at the casino?
• Have you taken a screenshot of your player's profile with the correct personal information listed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas