YellowBat Casino - Player's jackpot winnings are being confiscated.

I deposited 21 dollars with yellow bat casino and never attached any bonus or promotion but to freplay with my own money ..I played a game on yellow bat to find myself winning a royal jackpot of 1500 dollars and also winning a grand jackpot of 4500dollars..

The problem starts when i submiited withdraw since I got the massive jackpots and not 1 but 2 jackpots ..I submitted 6300 and yellow bat put immediately complete transactions to receive 14hours later in part payments adding to 2100..

I disputed the rrasanction with chat line and they are saying that due to my deposit I loose the 4200 and thats wrong .can u pls get back to me and try to get my jackpot winnings cos thay are violating all regulations and not following code of conduct and disrespecting terms and conditions they cant even supply me..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see both of your jackpot winnings recorded in your gaming history?
• Could you please forward me the communication between you and the casino’s customer support informing you about the confiscation of your winnings?
• Have you received any withdrawals from this casino so far?
• Have you completed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear 18A27911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yellow bat has blocked me and dont wont to pay me the rest of the jackpot winnings..now they are saying I played with bonus and thats not true ..I freeplayed ..I would like my winnings from my jackpot winnings .

Please forward me all the communication between you and the casino customer support regarding your jackpot winnings and the closure of your account at veronika.f@casino.guru. Also, please respond to the previous questions I asked you:

• Can you see both of your jackpot winnings recorded in your gaming history?
• Have you received any withdrawals from this casino so far?
• Have you completed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?

Hi veronica, I will resend u the photo's of communication at the time and screenshots of jackpot winnings and the partial amount of 2100 from 6300 which I won winning 2 jackpots ..history transaction shows it was withdrawn ut I never received it and then showing forfeited ..these winnings of 4200 which were part of the initial withdrawn of 6300 have gone missing and confiscated using poor excuses and lies ..

Please send me a screenshot of your bonus history as well, as the casino stated that your winnings were capped at the maximum amount allowed for play with an active bonus. Thank you for your cooperation.

Dear 18A27911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your reply. However, I have not received the information I requested from you.

In particular, I specifically asked you to provide a screenshot of your bonus history, as the casino stated that your winnings were subject to the maximum winnings allowed while playing with an active bonus. This information is important for us to verify the casino's explanation and properly assess your complaint.

Please note that if you do not send me the requested information within the next 7 days, I will have to reject the complaint due to insufficient cooperation. Thank you for your understanding.

I dwposited 21and as you can see on depsoit slip no bonus is stated or attached ..it was freeplay and i won jackpot ..no bonus attached but what they are saying is due to low deposit of 21 dollars im only enetiled to 2100 which is 100times and thats wrong ..

Dear 18A27911,

Thank you for your reply and for the additional screenshots.

Unfortunately, the information you have provided does not address the evidence I repeatedly requested. The fact that your deposit slip does not mention a bonus does not establish that there was no active bonus or bonus-related restriction on your account at the time you played. A deposit receipt generally only confirms the deposit itself; it does not provide us with your bonus history or the terms under which the subsequent gameplay was conducted.

The casino's explanation is that your winnings were subject to a maximum winnings limit applicable to play with an active bonus. In order to assess this claim, we specifically asked you to provide a screenshot of your bonus history from your casino account. This would allow us to verify whether a bonus was indeed active, what type of bonus it was, and whether the casino's explanation is consistent with the account information available to you.

Despite several requests and multiple extensions of the deadline, you have not provided this information. Instead, you have repeatedly provided screenshots of your deposit and withdrawal history, which do not resolve the key issue in dispute.

We understand that you strongly disagree with the casino's explanation and maintain that you were playing with your own funds. However, our role is to assess the complaint based on verifiable evidence rather than on either party's statement alone. We cannot disregard the casino's explanation without sufficient evidence allowing us to establish that it is incorrect.

We have given you ample opportunity to provide the requested information and have waited for your cooperation for approximately a month. Unfortunately, the evidence currently available to us is insufficient to establish that the casino incorrectly applied its maximum winnings rule or that you were not subject to the bonus conditions claimed by the casino.

We therefore have no reasonable basis on which to ask the casino to pay the remaining $4,200.

For the above reasons, and due to insufficient evidence and cooperation, we are rejecting this complaint.

Best regards,

Veronika