Yabby Casino - Player's children misused account, the casino is unresponsive to refund request.

My kids (under 18 years old) made MULTIPLE duplicate accounts and deposited money from my account into a bunch of them completely without my knowledge or authorization. I found out when my whole paycheck was gone, $745 paycheck GONE. I contacted yabby and asked them to close the duplicate accounts and to see if they would refund the money to my account seeing as how it was fraudulent transactions made on/in fraudulent accounts without my knowing. They told me it was my fault and I shouldve had my account locked better to avoid my kids getting into it and adding money. Im not asking for the money that has been deposited into my account back. I explained, I only want the deposits from every other fraudulent account that my kids made that I did not approve or know about. They were responding within minutes and now it's almost been 24 hours and I still haven't heard anything back from them.

Dear nichole9449,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that besides the accounts that were created, you have another account you registered yourself earlier?
• Could you please explain if the balance on the multiple accounts was played down to your knowledge?
• Could you please send me the correspondence between you and the casino on the topic? Please send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your message.

Please note that the casino won't be able to refund you any money that was already wagered or lost due to gambling.

Has the casino informed you about any remaining balance on any of the accounts that were created?

No, they haven't said if there was a balance left on any of the accounts. So, I'm just screwed out of basically my whole paycheck even though I had nothing to do with it. What am I supposed to do?

Dear nichole9449,

It would be impossible to determine who created these accounts, and since you are responsible for the payment method that was used, we can't ask the casino to refund you any funds not already spent.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear nichole9449,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.