Yabby Casino - Player believes that their withdrawal has been delayed.

On September 12, 2025, I made a deposit to Yabby Casino using Topper as the processor. The payment was confirmed on the blockchain and credited to my account. I was able to play normally and won a total of $5,196.98.

Afterward, Yabby voided my winnings, returned only $370.88, and has not provided valid proof to justify this decision. Topper confirmed that only one valid blockchain transaction existed for this deposit, and Yabby admitted to crediting my account based on an "invalid" transaction hash that was never confirmed.

I have extensive evidence, including deposit confirmations, blockchain details, Topper’s statements, screenshots, and unanswered emails, but there is too much to upload here. I can provide all of it directly to the complaint handler once assigned.

I am requesting Casino Guru’s assistance in resolving this dispute and recovering my rightful winnings.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful deposits before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please specify which games you played before your winnings were voided?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Complaints Resolution Center,

Thank you for your reply. I need to clarify that my issue is not a standard withdrawal delay. My winnings were voided by Yabby Casino, not simply delayed.

On September 12, 2025, I deposited via Topper (the exchange I used to buy and send crypto). The transaction was confirmed on the blockchain and credited to my account.

I played normally and won $5,196.98.

Instead of processing my withdrawal, Yabby voided my winnings, returned only $370.88, and has refused to provide valid proof for their decision. The remaining balance they still owe me is $4,826.10.

Yabby has repeatedly claimed there was a "double deposit" or "hash mismatch." However, Topper confirmed there was only one valid transaction, and that it was successfully processed.

The first hash Yabby provided as justification does not even exist on the blockchain. Topper reviewed this as well and confirmed it never confirmed, adding that this situation looks like a scam.

Yabby continues to use the same excuse without providing the evidence I have repeatedly requested. They are now avoiding me completely and have stopped responding to my emails.

I have an extensive amount of evidence available — including numerous emails, screenshots, and confirmations — far too much to upload in one place. I am ready to provide all of it directly to the complaint handler once assigned.

Please note:

My dispute was logged under Yabby Ticket #5020277, but I also have other unanswered emails that were never tied to this ticket.

Would you like me to forward my email correspondence with Yabby and Topper directly to you, so that the complaint team has full visibility?

This is very different from a withdrawal taking longer than expected. I have been contacting Yabby since September 12, and to this day, they have not provided proper answers or resolved the issue.

I kindly ask that my case be reviewed as a dispute over voided winnings and not treated as a routine withdrawal delay.

Thank you for your understanding,

Thank you for reviewing my case. Please see my answers below:

Have you made any successful withdrawals before?

– Yes, I have successfully withdrawn from Yabby before.

Could you please confirm that you have passed the KYC verification?

– Yes, my KYC verification was completed and approved previously.

Did you accumulate your winnings with or without an active bonus?

– Without any active bonus. My winnings of $5,196.98 were accumulated from regular play using my deposited funds.

Could you please specify which games you played before your winnings were voided?

– I played only blackjack.

Could you please share your communication with the casino?

– I have a very large volume of communication with the casino (hundreds of emails and screenshots). It is too much to upload here, but I am able to forward all email chains directly to you if you’d like (please confirm if your email is best for this).

Summary of issue:

On September 12, 2025, I deposited via Topper (the exchange I used to buy and send crypto). The transaction was confirmed on the blockchain and credited to my account.

I won $5,196.98, but Yabby voided my winnings, refunded only $370.88, and has since ignored my repeated requests for proof. After that refund was sent back, I played it off, so the true remaining balance owed is $4,826.10.

Yabby keeps using the same excuse ("double deposit" / "hash mismatch") without providing the evidence I have asked for.

Topper confirmed there was only one valid transaction and that it was successfully processed. The first hash Yabby refers to does not even exist on the blockchain. Topper has even suggested this situation looks like a scam.

Yabby has stopped responding to my emails completely.

Please confirm how I can send the full volume of evidence (emails, screenshots, and confirmations) so you have everything you need to review my case.

Thank you

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Yabby Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Dear player, do not send me any messages, e-mails you have sent to Dominika are enough.

Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi S*,

Hi Pavel,

Hope you are well and safe,

Upon checking the player’s account, we found that she made a double-spend transaction on September 12th and played with funds from a deposit that was not actually received at first.

A double-spend crypto transaction is an attempt to use the same digital currency token in multiple transactions, effectively creating money "out of thin air" and undermining the integrity of cryptocurrency. This is a fundamental issue with digital currencies, as digital data can easily be copied, unlike physical cash. Blockchains prevent this by using distributed ledgers and consensus mechanisms (such as Proof-of-Work) to validate transactions, ensuring that each unit of cryptocurrency is spent only once and added to the irreversible blockchain record.

In the player’s case, she played with the credited amount for more than an hour (before the deposit had received full confirmation on the blockchain) and generated significant winnings. After making those winnings, she then decided to make an actual deposit using the same crypto address. However, security measures are in place to detect such actions.

Miners process multiple transactions within a unique hash address pool (a collection of individual transactions with unique crypto addresses). If the sender does not send the funds the first time, the miners will process all valid transactions in that pool. If the sender later sends money to the same triggered crypto address, that new valid transaction will be placed in another pool with a different hash address.

Unfortunately, in this case, the player’s deposit attempt was indeed a double-spend transaction. If there had been a genuine network delay, it would not have been possible for other deposits in the same pool to be confirmed while the player’s was canceled, assuming the funds had actually been sent to that address in time.

The deposit that was initially shown on your balance was processed with the hash address:

https://www.blockchain.com/explorer/transactions/btc/edcc343553e3c594754c1fcfd55b49e46b3e14b1f930ec5b8a6981d96b59b4d4

We never received any funds to this hash address. As already explained, this was an attempt at a double-spend transaction during the player’s deposit.

The player then sent a valid deposit one hour later to cover the previous failed attempt. This second deposit was processed with the following hash address:

https://www.blockchain.com/explorer/transactions/btc/6bd491fbd0e9da1bebd16a7d572b034c65f74ae7c8731d09a7d7c2441fc9573d

As we can see, the player asked Topper to confirm that the second deposit attempt was valid. They confirmed it, and we also confirmed it. That deposit was credited to the player’s account for a fresh start. However, the winnings she earned from the initial, invalid deposit were voided in accordance with the Casino rules.

This is not the first case where someone attempted to cheat the system using double-spend transactions. Every wallet has security measures in place, and such attempts cannot go unnoticed.

A fraudulent deposit attempt is a very serious violation and may result in a permanent ban from the Casino if it happens again.

https://yabbycasino.com/terms-and-conditions

6.1. Depositing to a Player's User Account

b. The Player understands that he or she is allowed to use only legal funds for playing at the Yabby Casino.

6.3. Overall Depositing and Withdrawing Rules

b. The Player understands that any actual or attempted fraud, whether caused by the Player or on a Player's behalf, shall automatically void any real or attempted transaction in full, and any alleged winnings shall also be considered void.

c. In the interest and protection of players, the Casino monitors transactions and keeps them confidential. The Casino uses various anti-fraud safety devices and reserves the right to report to appropriate authorities all illegal acts or attempts to commit a criminal act.

d. A cryptocurrency deposit must have at least one (1) confirmation in order to be considered valid.

For Pavel: I have sent you proof from our system to your personal email, where you can see that the transaction was a double-spend.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.

Kind Regards,

George Moore 

Casino Yabby ​Management

Dear Pavel and Casino Guru Team,

I have reviewed Yabby Casino’s statement, and I want to clarify why their "double-spend" accusation is false and misleading.

Payment Provider Confirmation

Topper, the payment processor used for this deposit, confirmed in writing that my transaction was valid and successfully processed.

I have already forwarded emails from Topper to both Dominika and Pavel showing clearly that there were no problems with the deposit.

No Double-Spend

Yabby is claiming there were two transactions, but Topper confirmed to me that the first "invalid" transaction they reference does not even exist.

There was only one legitimate transaction, and it was confirmed on the blockchain and credited.

Casino’s Own Actions

Yabby admitted they credited the deposit (after confirmation) and even returned $370.88 of my balance later.

If this were truly a fraudulent "double-spend," they would not have credited my account or returned partial funds. Their own actions contradict their current claim.

Misrepresentation of Events

I did not attempt to "cheat the system." I deposited legitimate funds, confirmed by both the payment provider and blockchain.

Yabby is using the "double-spend" excuse to avoid paying my legitimate winnings of $5,196.98.

For confirmation, Pavel and Dominika can refer back to the Topper emails I already provided as well as all the forwarded emails between me and Yabby’s chat team, emails between me and Yabby’s pit bosses, VIP and customer support. Topper’s emails show there was no second transaction and no double-spend attempt.

I respectfully ask Casino Guru to take into account the payment processor’s confirmation, the blockchain evidence, and the inconsistencies in Yabby’s explanation.

Thank you for your continued support in resolving this matter.

Best regards,

S*

I will copy and paste some of the emails from Topper here that validate that what I’m being accused of is false. I will start each new email from Topper with a "✅ "

✅Your Topper Support request has been updated:

Topper Support (Topper) 

Sep 19, 2025, 13:46 GMT+1 

Hi S*,

 

The first transaction hash shared by them, edcc343553e3c594754c1fcfd55b49e46b3e14b1f930ec5b8a6981d96b59b4d4, does not appear to be found when it's searched for on a blockchain explorer:

https://mempool.space/tx/edcc343553e3c594754c1fcfd55b49e46b3e14b1f930ec5b8a6981d96b59b4d4

 

Double spends do occur on the bitcoin network and are a natural an expected occurrence.

 

The orders you placed were all successfully delivered to the destination wallets, this transaction hash that they've stated is the reason they have declined any earnings does not even exist.

 

This is what leads me to believe that this is likely a scam and why we strongly suggest you open an investigation with your local law enforcement.

 

We hope you can understand that once a crypto transaction has been verified on the blockchain it is immutable and cannot be reversed.

 

Let us know if you need additional assistance in the meantime and we’ll do our best to help.

 

Best regards,

Topper Team

✅Topper Support (Topper) 

Sep 22, 2025, 18:09 GMT+1 

Hi S*,

 

When your order was placed originally there was a crypto withdrawal that was attempted but was never verified on the blockchain.

 

Since this transaction was not being verified on the blockchain a new transaction was placed instead.

 

I can see as well that on the screenshot you've provided on this matter, Yabby seem to contradict themselves, as they state that "A cryptocurrency deposit must have at least one (1) confirmation in order to be considered valid".

 

Looking at the Invalid transaction hash that they've provided, that transaction was never verified on the blockchain and does not appear to have been confirmed either.

 

This being the case, then they are admitting to having credited your account with funds that according to their own information should have never been considered valid.

 

Only once the second transaction hash they provided you was confirmed and verified on the network should there have been any funds credited to your account since until then no valid deposit was received.

 

There was only one single transaction that was verified and confirmed on the blockchain for our order and that is the valid transaction hash you've been provided before.

 

I would again suggest reaching out to your local law enforcement to report this if you haven't already.

 

Best regards,

Topper Team

✅Topper Support (Topper) 

Sep 26, 2025, 18:49 GMT+1 

Hi S*,

 

In case this is indeed a scam they will likely continue to use any pretense they can to prevent you from taking money out.

 

Since you've already attempted to reach out to them and they seem to not be cooperating we would again advise that you reach out to local law enforcement in order for this to be investigated.

 

We hope you can understand that they would be better equipped to provide you information on what your options are.

 

Don't hesitate to reach out if you ever need additional assistance and we'll do our best to help.

 

Best regards,

Topper Team

✅Topper Support (Topper) 

Sep 29, 2025, 11:54 GMT+1 

Hi S*,

 

We hope you can understand that all information we have has been provided.

 

When your order was placed we initiated the process to complete your requested crypto withdrawal.

 

This withdrawal was completed on the "valid" transaction hash that was previously provided, any other "invalid" transaction on the blockchain is simply a transaction which was never verified.

 

Since it was never verified those funds never reached the destination wallet address and so should have never been considered as funds that were received.

 

We suggest that a report be filed with the FBI’s Internet Crime Complaint Center (IC3).

 

That report can be filed on their website https://www.ic3.gov/

 

As previously mentioned, this does not appear to be a legitimate casino and is likely a scam using this expected behavior on the bitcoin network as an excuse to keep user's funds.

 

We hope you can understand that we're unable to confirm this for certain, however, this does appear to be the case.

 

In order to avoid possible similar scenarios in the future we would suggest checking our FAQs How do I identify common scams?, How do I protect my crypto from scammers? and I’ve sent crypto to a scammer.

 

Don't hesitate to reach out if you ever need additional assistance and we'll do our best to help.

 

Best regards,

Topper Team

Here is another email from Topper that I couldn’t fit into my last response:

✅Topper Support (Topper) 

Oct 2, 2025, 19:07 GMT+1 

Hi S*,

 

We hope you can understand that double spends are not, as they've mentioned, "creating money out of thin air".

 

If this is their stance then there is nothing which we'll be able to provide them which would change their mind.

 

We would again suggest contacting legal representation to understand what resources you might have for this.

 

Don't hesitate to reach out if you ever need additional assistance and we'll do our best to help.

 

Best regards,

Topper Team

Dear Yabby Casino,

practice of assigning funds which you have not yet received to the user account is neither practical nor good from the UX POV. We recommend you to improve your internal processes and let players wager only that money that have already been sent.

Dear Sly17,

there can be multiple reasons for the fact that your first deposit had not arrived to the casino. It could be you delaying the deposit deliberately, or it could be a genuine mistake of setting to low fee for the transaction to be processed, or it could be some technical mistake from the payment provider's side. The important thing is that no matter what happened, your winnings derive from non-existent funds, the deposit which have never arrived. Therefore, there is no way that we can even find a reason to persuade the casino to pay out those winnings, it would be unfair.

Thus, I am forced to reject your complaint. I am sorry I could not be more of help.

Dear Yabby Casino, Dear Sly17,

We have reopened this complaint by the request from the player after analyzing explanations from the player, thorough investigation by ourselves and a team meeting.

In this case we believe that no attempt to scam the casino was made, and the player had neither intention to delay the transaction, nor the knowledge if it happening. My further points will explain our stance:

1. As we know from the casino's post, there are two transaction shown on blockchain: https://www.blockchain.com/explorer/transactions/btc/edcc343553e3c594754c1fcfd55b49e46b3e14b1f930ec5b8a6981d96b59b4d4 and https://www.blockchain.com/explorer/transactions/btc/6bd491fbd0e9da1bebd16a7d572b034c65f74ae7c8731d09a7d7c2441fc9573d, where the first transaction is invalid, and, actually, is already deleted from the Blockhain.com database, and the second transaction is valid. Here, I must make a note that some of facts I mention cannot be supported by screenshots, because the first transaction cannot be displayed anymore, however, I believe that all parties have already seen it, and I have checked my findings while it was still available.
2. The Replace-by-Fee problem: the casino has stated that the player had sent the first transaction in a way that it was not successful, and then later sent the second one. This is not true for a number of reasons. Basically, these are indeed two different transactions, but only differences are: success, time of execution, Tx number and a fee amount. All other factors (sender's wallet, recipients' wallets (on this later), all amounts) are the same. Therefore, what happened is a Replace-by-Fee transaction, or simply, RBF. The first transaction was marked as one on the blockchain explorer as well. This means that the first transaction could not be completed because of the low fee, and then, when the fee was changed to a higher one, the second identical transaction was sent. This indeed can be exploited by scammers, however, this is not the case.
3. The player did not initiate a transaction as well as did not set the fee. Blockchain.com data confirms it. If the interested party takes a look at the right part of the transaction description, at the "To" column, they will see that there is not one "sub-transaction", but forty. This shows us that the main transaction itself is a batch of smaller transactions which are withdrawals from different persons using Topper. This is a standard technique used by crypto exchanges and payment providers to save money by bulking many withdrawals into one. One of them is our player's deposit to the casino. Therefore, we can see clearly that the main transaction is initiated by the Topper itself, as well as fee is set by them. Moreover, it explains that the player did just request a withdrawal from Topper to her casino account, not meddling in technicalities, and the transfer itself was processed (most likely automatically) by the payment provider. Therefore, there was no possibility for the player to have any real effect on the transaction.
4. Just a couple of things that confirm our vision: when I have compared withdrawals from the first transaction to withdrawals from the second, every row was the same, except the last one, where the payment provider's returned amount was shown. This confirms that it way the Topper who paid the fee.
5. Last, but not the least, player's Topper history shows that there is just one withdrawal at the time of the transaction, which further supports the fact the the player have not had any idea if any delay was happening.

I believe above-mentioned points explain the situation clearly enough for the casino to see where the mistake had been done: the funds which had not yet arrived should not have been credited to the player's account. I understand that this is not an industry standard, but this is not the case where it is clear that the player is a scammer. Therefore, we do not believe that player's winnings derive from non-existent funds, they derive from funds that had arrived later, and not because of player's actions, but because of internal processes of the payment provider. Therefore, we respectfully request the casino to pay out player's winnings.

Thank you.

Hi Pavel,

I just wanted to sincerely thank you for reopening my case and taking the time to look into everything so carefully. It really means a lot to me that you took my side of the situation seriously and explained things so clearly.

This has been an incredibly stressful experience. I struggle with generalized anxiety disorder, panic attacks, and depression, and the whole situation pushed my anxiety to its worst. I even ended up in the emergency room several times from the stress. I have hospital records that document those visits. On top of that, losing the money I believed I was going to receive has caused a lot of financial strain, which made everything even harder to cope with.

Knowing that you listened and took the time to understand what really happened has brought me some real relief. Thank you again for your fairness and understanding. I’ll be standing by for Yabby’s response and will send anything else you might need.

Best regards,

S* H*

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for the update. I really appreciate how Casino Guru has handled this so far and how fair and professional you’ve been throughout the process.

That said, I really hope Yabby finally responds within the next 7 days. This has been going on since September 12th, and it’s gone way beyond what’s reasonable. I’ve stayed patient and followed every step, but Yabby’s silence and lack of accountability are unacceptable. It’s caused a lot of stress and financial strain, and I’m exhausted from having to keep chasing this.

All I want is a fair resolution and for Yabby to finally do the right thing. This shouldn’t still be dragging on like it is.

Hi Sylena,

Hope you are well and safe,

Thank you for your patience and understanding!

After thoroughly reviewing your case, we have made a final decision and have already provided our response to the Guru specialist for review. We are now waiting for their feedback regarding your case.

As soon as we receive their response, the final resolution will be posted here.

Thank you for your understanding!

Kind Regards

George Moore

Yabby Casino Management

Thank you for the update, George, and thank you to Casino Guru for continuing to handle my case.

I really hope this is the final stage of this process because this situation has dragged on since September 12th and has caused me a lot of stress and financial strain. I’ve done everything that’s been asked, provided all the proof, and stayed patient while waiting for a fair outcome.

Casino Guru already made it clear that I wasn’t at fault, that the issue came from the payment provider, not me. I truly don’t understand why this is still taking so long. Yabby should have already taken responsibility and paid what’s owed especially considering how much money I’ve lost on Yabby and that I was a loyal player.

I’m asking for this to be resolved fairly and without any more delays. I’ve been patient long enough, and I just want this finally settled the right way.

Hello Sly17,

We would like to update you that due to Pavel, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Pavel has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Pavel will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We are still investigating the issue and trying to confirm our findings so we can be 100% sure in our decision. I thank all parties for their patience.

Thank you for the update. I appreciate you taking the time to fully confirm everything so the decision is accurate and fair. This situation has been really stressful for me, so it means a lot that you’re looking at all the details carefully. Please let me know if you need anything else from my side.

Hello all parties, I will send our detailed final statement to the casino privately in a moment. Shortly, we have concluded our investigation, and we still believe that player's funds must be reinstated.

Thank you for the update. I really appreciate the time and work put into reviewing everything so carefully. I’m relieved to hear that the investigation is finished and that Casino Guru believes my funds should be reinstated. I truly hope the casino follows the recommendation promptly.

Hello Sly17,

We have reached final point of our discussion with the casino. The casino declined to pay out the full disputed amount, they believe that you have delayed the transaction deliberately to use it for personal gain. Also, the deciding factor is that winnings from the first time the deposit was credited were achieved with non-received funds. Such issues are indeed hard to discuss, even though I have provided the casino with available evidence, our stance and Topper's representative's statement, we did not find a middle ground.

However, the casino has offered to refund the amount of winnings from the second time the deposit was credited to the account ($2,486.10). Please, let us know if you will accept that offer, or if you have already contacted the casino regarding it. If you will accept it, we will close the complaint as unresolved as soon as you receive the amount.

Hello,

Thank you for the update. I want to be clear that the casino’s decision is unfair and does not reflect what actually happened. I did not delay anything for personal gain, and Yabby’s explanations throughout this process have been inconsistent.

I cannot risk losing the partial amount that the casino is offering. I will accept the $2,486.10 under protest, and only because I do not want to lose the money entirely. This acceptance does not mean I agree with the casino’s accusations or that I believe the remaining amount was rightfully withheld.

I also want to note that I will continue working with Player Protection Legal and other consumer protection channels regarding the full disputed amount. This does not interfere with the partial acceptance.

Please confirm next steps for processing the refund.

Thank you.

Thank you!

Dear Yabby Casino, please, let us know how can the player proceed further!

Hi Pavel,

Hi Sly17,

Hope you are all well and safe,

Firstly, I wish to thank Sly17 for their patience in resolving this case, and Pavel, the Guru specialist involved in this matter. Now, let’s get straight to the point. We respect the player’s point of view and the evidence supporting their concerns regarding the voided winnings, but unfortunately, we cannot agree with them. We have presented our evidence in this case, which supports our point of view.

Overall, we made a very rare and extraordinary exception in this case, taking into consideration that the player did not have the intention to make a double-spend transaction, and we agreed to pay half of the removed winnings (after the real deposit arrived).

For the player: Please log in to your account and request the full amount from your balance, and then contact our customer support for further instructions.

Thank you for your patience and understanding!

Kind Regards

George Moore 

Yabby Casino Management

Hello,

I want to update the case. Yabby has now paid the partial amount, which I have received in my Coinbase account.

However, I want to be very clear that I am deeply disappointed that Yabby refused to pay the full amount that rightfully belonged to me. The evidence, Topper's confirmation, and Casino Guru’s own findings clearly supported my position. After everything I proved, and after all the money I have spent on their site over time, I expected them to do the right thing.

I appreciate Casino Guru’s hard work, time, and support throughout this process. You took this seriously when no one else did, and I am grateful for your help in getting at least part of what I was owed.

I absolutely still believe the remaining amount should have been paid, and I will be continuing to pursue the balance through the appropriate channels.

Thank you again for your effort and for standing by me through this.

Sincerely, Sylena

Thank you for letting us know, I agree with you.

I just have one more question. Are $2,486.10 the part pf the full disputed amount ($4827)?

Yes, the money I received is only the partial amount from the full disputed total of $4,826.10.

I also need to address something Yabby said in their response, that they made a "very rare and extraordinary exception" in my case. I completely disagree with that claim. There was nothing "rare" or "extraordinary" about simply paying back a portion of the money that was rightfully mine based on clear evidence, the statements from Topper, and Casino Guru’s own findings.

It feels extremely misleading for them to frame it as if they did me some kind of favor, especially when they still withheld part of my legitimate winnings. After the amount of money I’ve spent on their site and the proof provided, I find that statement disappointing and frankly unacceptable.

Given all of this, what would you recommend as the strongest next step to pursue the remaining balance (besides me contacting Player Protection Legal, since they take a percentage)? I really want to continue this process and recover what I’m owed.

Hi, Sly17!

You can lodge a complaint with the casino's regulator via the badge on their website (https://verification.anjouangamingboard.org/validate?domain=yabbycasino.com&seal_id=a903f37d84e1675f9a053f72245ad6ba0577b4b5c16e2a62d81386eca1f8cbe371bd4e045a078a512ac7a5bce1610b12&stamp=4c7954816b8fd665625f02ccb44ac05a), however, I doubt they will protest against casino's actions. Please, let me know if you will do so and if the regulator will respond. Here is my e-mail just in case: pavel.k@casino.guru.

Now, I must close the complaint as unresolved, as agreed on with the casino and the player.