Xtreme Casino - Player's withdrawal is delayed.

I registered with this casino about two months ago and deposited about 110,000 yen.

When I applied to withdraw the full amount, I was instructed to apply for 150,000 yen at a time, so I did as instructed.

I was able to withdraw about 450,000 yen in three attempts, and when I applied for the remaining 100,000 yen, I was told to withdraw it to Vega Wallet.

I created a Vega Wallet account and applied, but they never made a withdrawal.

Furthermore, even when I contact support, I am ignored and withdrawals continue to be prevented.

I would like you to help me withdraw the money.

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Dear dpwjmjwg,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Xtreme Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you accumulated your winnings with the help of bonus, please?
• Have you passed the KYC verification?
• What payment method have you used to receive your first three withdrawals, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Did you use the bonus and save your winnings?

I participated in the first deposit cashback and played, but I won the cash portion, not the cashback portion.

Have you passed KYC verification?

No KYC has been submitted.

What payment methods did you use for your first three withdrawals?

The cryptocurrency used for deposit is USDT

Dear dpwjmjwg,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Transferred.

Please confirm

Thank you very much, dpwjmjwg, for your cooperation. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello dpwjmjwg,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Xtreme Casino into this conversation as we dont have direct contacted to Xtreme Casino i will personally will contact them any possible way, to invite them to this thread to clarify status of transaction , relevant evidence or documentation that may help resolve this case.

Thank you in advance for your cooperation and patience

Best regards,

Karla

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello dpwjmjwg,

I hope you are doing well.

The casino has informed me that your withdrawal payment was reportedly processed and sent around two months ago.

Could you please confirm whether you have already received the funds?

If not, please let me know — I will immediately reach out to the casino again to verify the situation and request clear payment confirmation or supporting evidence.

Thank you very much for your cooperation and patience throughout this process.

Kind regards,

Karla

Dear dpwjmjwg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru