The player from Oregon encountered difficulties depositing money to the casino following the construction of their site. He had not received any customer service assistance, and his recent Bitcoin deposit of $30 had not appeared in his account, despite the transaction being marked as successful. The Complaints Team was unable to proceed with further investigation due to a lack of response from him, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Xspin Casino - Player’s deposit is delayed with no response from customer service.
Closed
Our verdict
Player stopped responding
Amount: $30
Xspin Casino
Safety Index:Below averageCase summary
Discussion
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6 months ago
This is been a casino that I used to use before their site construction often. I have never had any problems before since they got done with their construction of their site I’ve had issues with getting a hold of anybody having to do anything with customer service through email or through the chat. They stated they would give them a bonus players that waited to play on their casino again which nobody ever got I’m sure but I never got it. I know that for sure anyway so I haven’t been able to use bitcoin. Lightning deposits on this site for quite a while, even after the construction Got done and then I checked as of June 4 and whit deposits were available. I copied the address I deposited from one of my accounts $30 and it successfully completed transaction on my end and there is no money in the account. It’s now been about six hours. I’ve tried to contact customer service nothing
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6 months ago
Dear nschumacher1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Xspin Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward any relevant communication with the casino and your payment provider to [email protected]?
I hope we will be able to help you resolve this issue as soon as possible.
Looking forward to hearing from you.
Best regards,
Natalia
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6 months ago
So the casino did respond but now again I haven’t heard anything for 24 hours my payment provider confirmed it was sent
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6 months ago
Dear nschumacher1985, can you please specify what the casino responded to you? Have they checked the issue?
Do I understand correctly that your deposit has not yet been credited to your casino account?
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5 months ago
Dear nschumacher1985,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
