Xon Bet Casino - Player's withdrawal request is delayed.

I am writing to formally lodge a complaint against the casino regarding an ongoing issue with my account verification and an unfulfilled withdrawal request of 500,000 HUF.

On July 3, 2026, I made a real-money deposit that included a promotion with free spins. I successfully met and completed all the wagering requirements tied to this bonus, resulting in a legitimate balance of 500,000 HUF. Immediately after completing the wagering, I requested a full withdrawal of my winnings.

Since my withdrawal request, the casino has continuously delayed the payout by employing repetitive verification requests. They have repeatedly rejected my uploaded identification documents, using standard boilerplate excuses such as claiming the images were "blurry," despite the copies being perfectly clear and legible.

In a final attempt to meet their escalating demands, the casino explicitly requested a PDF transaction statement of my last deposit. They specified that this single document must simultaneously display my full name, registration address, and bank account number. I obtained this official document from my bank and successfully provided it to the casino in the exact format they requested, as I have no further documents left to submit.

Since I provided this final PDF document, the casino’s support team has completely stopped communicating with me. They have failed to verify my account, have not processed my withdrawal, and are completely ignoring my inquiries.

This behavior constitutes an unreasonable and bad-faith delay of a legitimate payout. I have strictly followed all terms, conditions, and KYC requirements. I request your urgent mediation to help me get my account verified and my 500,000 HUF payout processed.

Thank you for your time and assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Has the casino specified exactly which documents are still missing, or are they repeatedly rejecting the same documents?
• Have you received any response from the casino since you submitted the PDF transaction statement?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila