Xon Bet Casino - Player’s withdrawal request is delayed.

The website says"withdrawals take up to 48 hours". However, twice now this has not been the case. i requested a withdrawal approximately 3 weeks ago of $2000-ish and for 4 days I was told they have a busy workload and are getting around to it.

I got so annoyed with waiting I ended up re-using it all in their casino. I accept responsibility for that and am not submitting my complaint based on that experience.

Its my current withdrawal request that I am taking issue with.

I have just made another request 2 days ago and upon asking "what’s going on with my request?" I was just told the same response I had received 3 weeks ago.

Like, really? They’re still drowning in requests 3 weeks later?

I have spent a lot of money at this site, I usually enjoy it and sometimes I make some money back. What I don’t enjoy is having to chase my winnings for days or even weeks on end. I would like my money, that’s all. The site is quick to take my deposits, but absolutely lacking in the pay out department.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika