The player from Poland submitted a withdrawal request for PLN 900 at Xon Casino on September 7th and is still waiting after two weeks. Despite having a verified account and meeting all conditions, she receives vague responses about a backlog in applications when she inquires about her withdrawal.
Xon Bet Casino - Player's withdrawal request has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 15h 4m 49s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
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Public
2 days ago
Translation
I wanted to ask for intervention in my case because I submitted a withdrawal request at Xon Casino on September 7th and I am still waiting for a withdrawal of PLN 900. When I write in the chat, they keep brushing me off, giving answers each time that they have a large number of applications and that I have to wait a while. This moment has been going on for over 2 weeks. I have met all the conditions and my account is verified, no message and I have not received any re-verification.
Automatic translation:
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yesterday
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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yesterday
Dear Cronis78,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
