Xon Bet Casino - Player's withdrawal request has been delayed.

I wanted to ask for intervention in my case because I submitted a withdrawal request at Xon Casino on September 7th and I am still waiting for a withdrawal of PLN 900. When I write in the chat, they keep brushing me off, giving answers each time that they have a large number of applications and that I have to wait a while. This moment has been going on for over 2 weeks. I have met all the conditions and my account is verified, no message and I have not received any re-verification.

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Dear Cronis78,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

My account is verified and they didn't ask for another verification. I've already withdrawn money from this casino and I don't have an active bonus.

I've been waiting for almost three weeks for a payout, they say in the chat that because of other players' winnings on the island, I'm waiting so long and they're being charged. What does the winning amount have to do with the queue of those waiting for payouts if it goes according to the order of orders? I'm asking for help in getting my payout back.

Dear Cronis78,

Thank you for your update.

Could you please provide a screenshot of your withdrawal history showing the pending PLN 900 withdrawal, including the date of the request and its current status?

You can attach the screenshot directly here or send it to karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

Please, these are screenshots along with confirmation that my account is verified and all conditions are met, which was confirmed by the chat steamer

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cronis78,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla