The player from Italy is facing challenges withdrawing funds due to issues with card verifications. After an initial failed withdrawal attempt with a Swiss card, he submitted a new request with an Italian card but has encountered delays in the verification process, which has lasted over three days without updates.
Xon Bet Casino - Player’s withdrawal is delayed due to verification issues.
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Waiting for player to reply
1d 4h 39m 23s
Xon Bet Casino
Safety Index:LowCase summary
Discussion
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1 week ago
Translation
I recently attempted to complete a withdrawal, but I've encountered a series of issues that are causing me frustration and confusion. I initially requested a withdrawal using a Swiss card, but unfortunately, the attempt failed. Support suggested I use another payment method, so I created a new withdrawal request using my Italian card, as requested. However, now I'm facing another obstacle: I'm being asked to verify this card, and I can't complete the process. My documents have been in the verification process for over three days now, with no concrete updates. This situation is causing me great frustration, as I simply want access to my funds. The slowness in processing the verification is becoming unbearable, and I feel my patience is running out. I expect my funds to be released as quickly as possible and for the situation to be resolved appropriately.
Automatic translation:
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6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 days ago
Dear Carlo.B.89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
