The player from Germany has been waiting for two weeks for a withdrawal from XonBet, which has refused to pay out despite receiving numerous documents for identity verification. He believes XonBet is a scam and is considering filing a police report due to the ongoing issues with his winnings.
Xon Bet Casino - Player's withdrawal is delayed due to KYC issues.
Opened
Current status
Waiting for player to reply
6d 23h 39m 12s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
Public
Public
6 hours ago
Translation
XonBet refuses to pay out my money. I've been strung along for 16 days. I've submitted mountains of documents, but they haven't been able to verify my identity. Now I'm waiting for another response, which I'm sure will be another rejection. In my opinion, XonBet is a scam, just trying to rip off my money and not paying out winnings. I don't know what to do; I think the best thing to do is go to the police and file a report. Maybe you have a solution for me. XonBet is by far the worst online casino when it comes to payouts; they simply don't pay you. That's fraud, in my opinion.
Automatic translation:
Public
Public
21 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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21 minutes ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which documents have you submitted for verification, and when did you submit the first and most recent documents?
- Which documents have been approved or rejected?
- What reasons has the casino given for the rejections, and is it currently requesting anything further from you?
- Have you submitted a withdrawal request for the €2,800? If so, when, and what status does it currently show?
Please forward the relevant verification correspondence, particularly the latest rejection or document request, to veronika.f@casino.guru. Include complaint ID 241138 in the subject line.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
