The player from Poland has been waiting for a 3000 PLN withdrawal since March 18th, but the casino has repeatedly claimed the payment is "in progress." After 18 days, they rejected his verification documents without a valid reason.
Xon Bet Casino - Player's withdrawal is delayed and documents rejected.
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5d 7h 2m 48s
Xon Bet Casino
Safety Index:LowCase summary
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6 days ago
I have been waiting for my withdrawal of 3000 PLN since March 18th. For over two weeks, the casino support kept telling me that the payment was 'in progress'. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason. This is a clear stall tactic to avoid paying out my winnings. I have all the screenshots showing their promises and the final rejection.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear rommix4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.
- Could you please advise which documents you have already provided, and when exactly you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- Which documents did the casino reject?
- Are there any documents among those you submitted that appear as approved?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
