The player from Germany has been waiting for her withdrawal and verification since October 3rd, 2026, and has not received her payout after two weeks of waiting. She feels frustrated by the constant delays and unclear communication.
Xon Bet Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 21h 45m 22s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
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Public
4 hours ago
Translation
I've been waiting for my payout/verification since October 3rd, 2026. I'm being given the runaround almost daily and I'm starting to feel desperate.
Automatic translation:
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2 hours ago
Important notice:
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2 hours ago
Dear Elli83,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
