The player from Germany had been waiting for her withdrawal of €650 from Xon Bet Casino since September 16, 2026, which remained in a 'Pending' status. Despite confirming that her account was fully verified and inquiring multiple times, the casino cited a high workload in the finance department without providing a specific processing date. We asked for a few clarifications about her previous withdrawals, bonus use, and KYC status, and the complaint was then marked as resolved by her. As a result, we closed the case as resolved because the player confirmed that the issue had been settled.
Xon Bet Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €650
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
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1 week ago
Translation
On September 16, 2026, I requested a withdrawal of €650.00 via bank transfer from Xon Bet Casino. To this day, the withdrawal remains in "Pending" status.
According to the casino, the usual processing time is approximately 48 hours. This deadline has now been significantly exceeded.
I contacted customer service several times. I received written confirmation that my account is fully verified and that no further documents are missing from my end. The only reason given for the delay is a high workload in the finance department. The casino has not provided me with a specific withdrawal date.
I have been waiting for my €650 since September 16, 2026. Despite several inquiries, I am repeatedly asked to be patient.
I am therefore asking Casino Guru for support so that Xon Bet finally processes my withdrawal and pays out the €650.
Then scroll further down. If you can upload screenshots or evidence in the next step, be sure to include the screenshot showing €650 "Pending" and the email confirming that no documents are missing.
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear nazlisengul,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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1 week ago
TranslationHello Karla,
Thank you for your message.
Yes, I have successfully withdrawn money from XON Bet before. Previous withdrawals were processed much faster.
I did not use a casino bonus for this withdrawal and I currently have no active bonus.
Yes, my KYC verification is complete. XON Bet has confirmed in writing that my account is fully verified and no further documents or paperwork are required from me.
The payment of €650 was requested on September 16, 2026, and remains "Pending" to this day.
Thank you for your support.
Automatic translation:
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1 week ago
Hallo, Nazli!
Vielen Dank für Ihre Kontaktaufnahme!
Bitte beachten Sie, dass Ihre Auszahlung von 650 EUR per Banküberweisung derzeit noch aussteht.
Wir bearbeiten derzeit ein besonders hohes Aufkommen an Auszahlungsanträgen. Eine ungewöhnlich große Anzahl von Kunden hat die Auszahlung ihrer Gewinne beantragt, und diese Anträge werden derzeit geprüft.
Diese Situation kann gelegentlich auftreten, und unser Team arbeitet mit voller Kapazität daran, alle Anfragen so schnell wie möglich zu bearbeiten.
Bitte beachten Sie, dass die Auszahlung leider nicht beschleunigt werden kann. Unsere zuständige Abteilung ist jedoch bemüht, sie so schnell wie möglich zu bearbeiten.
Wir wissen Ihre Geduld in dieser Zeit sehr zu schätzen und hoffen auf Ihr Verständnis für die Situation. Vielen Dank für Ihr Verständnis und Ihre Kooperation.
Sie können Ihre Beschwerde per E-Mail an uns senden.
Wir möchten Sie darauf hinweisen, dass wir Ihnen jederzeit gerne bestmöglich helfen und Sie uns jederzeit kontaktieren können. Wir danken Ihnen für Ihre Geduld und Ihr Engagement.
Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, unser Support-Team zu kontaktieren.
Beste grüße,
Managerin des Spielclubs, Alyssa
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear nazlisengul,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
