The player from Austria is unable to withdraw his winnings due to a verification process that requires confirmation of a blocked bank card he never used for successful deposits. He wants to remove this card from the requirements and provide only documentation for the payment methods he currently uses.
Xon Bet Casino - Player’s withdrawal is blocked due to verification issues.
Opened
Current status
Waiting for player to reply
4d 13h 8m 40s
Xon Bet Casino
Safety Index:LowCase summary
Discussion
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Public
4 days ago
Translation
I won a large sum of money and for the first time, I was asked to verify my identity. The problem is: during the verification process, I was asked to confirm a bank card that I have never used to make a successful deposit.
This card is already blocked and no longer in use. Therefore, I can neither reuse it nor provide the required documentation in the format apparently expected. This is precisely why my verification is now stuck and I cannot withdraw my winnings, even though I can provide all the other necessary documents.
This seems extremely unfair to me: I'm supposed to confirm a payment method that's practically irrelevant (no successful deposits) and which I can no longer use because of the account suspension. Despite this, my withdrawal is blocked. I want a clear and realistic solution so I can finally complete the verification process.
I want to remove this card from the verification requirements and only send the payment methods I actually use. Support didn't tell me if this is possible, but instead told me to upload what the casino requested. Therefore, I hope you can convince them otherwise.
Automatic translation:
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Public
3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Xon Bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain whether you used the card to attempt ultimately unsuccessful deposits to the casino?
- How did the casino learn about a card you haven't used to deposit to the casino?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
