The player from Germany is waiting for a €500 withdrawal request made three weeks ago on June 12th, 2026, despite having a verified account. She has contacted customer support multiple times but only receives standard replies about high payout volume.
Xon Bet Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 52m 15s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
Public
Public
2 hours ago
Translation
Hello, I've been waiting for my €500 payout since June 12th, 2026. My account is verified. I've inquired several times via chat, but I always receive the same standard reply saying that payout volume is currently very high and I should be patient. I think three weeks is long enough. Can you help me?
Best regards, Ines
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
