The player from Germany had been waiting for a €500 withdrawal request made three weeks earlier on June 12th, 2026, despite having a verified account. She had contacted customer support multiple times but had only received standard replies about high payout volume. The complaint was marked as resolved after the player confirmed her issue had been addressed. The resolution details were not specified, but the Complaints Team acknowledged the closure and offered further assistance if needed.
Xon Bet Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: ??
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
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1 month ago
Translation
Hello, I've been waiting for my €500 payout since June 12th, 2026. My account is verified. I've inquired several times via chat, but I always receive the same standard reply saying that payout volume is currently very high and I should be patient. I think three weeks is long enough. Can you help me?
Best regards, Ines
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
TranslationHello,
Yes, I have received payouts from this casino before. It took a long time due to the verification process.
I only played slot machines.
I'm not entirely sure whether I played with or without a bonus. I think it was with a bonus that I successfully wagered. But like I said, I'm not completely certain anymore. It was quite a while ago.
Best regards
Ines
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1 month ago
TranslationHello, I've been waiting for my payment for 26 days now. Nothing is happening. Every time I inquire, I'm given the runaround. Have you been able to make any progress?
Best regards, Ines
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ines2101,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
