Xon Bet Casino - Player’s withdrawal has been delayed and failed.

I originally submitted a withdrawal attempt on the 17th April 2026 for $4000. I was asked to send various verification documents that took nearly 3 weeks and 5 submissions to be acceptable for them. My account was successfully verified on 5th May 2026. I immediately made another withdrawal attempt this time for $3300. After a 49 hour wait I was informed that my withdrawal failed and to submit another request. No reason given as to why it failed. Im unable to remedy the problem if i don't know what it is. I have submitted another request to a different payment method but am fairly certain it too will fail. I have looked up what legal action can be taken here in New Zealand and have been advised to reach out to the Department of Internal affairs. I have emailed but am missing some information from the casino (namely the reason behind the recent failed withdrawal attempt). I believe the stalling and long wait time between transactions or lack thereof is extremely exaggerated. I have chat logs and kept my sent verified documents as that process seemed extreme. Im surprised I was not asked my blood type and underwear color. I understand the KYC process can take some time but the wait time between each unsuccessful submission makes the process lengthy. Im nearly approaching a month since I started this process and have just got nowhere. Please can you advise. Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise whether you have received confirmation from the casino that the KYC verification has been successfully passed?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Reneeh,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila