The player from Germany is experiencing a delay with his €4600 withdrawal, despite providing all requested verification documents multiple times. Although one document was approved, the casino has since blocked the process, requesting additional documentation and offering generic responses without clear timelines.
Xon Bet Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 18h 54m 54s
Xon Bet Casino
Safety Index:LowCase summary
Discussion
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6 hours ago
Important notice:
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6 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Which documents were approved and which were not, to your knowledge? Are there any documents in your account that are currently pending verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
