The player from Germany requested a withdrawal of €3102 two weeks ago after winning, but is facing delays as support continues to request documentation and has been unresponsive since verification completed. He expresses frustration over the prolonged waiting period and seeks assistance in obtaining his winnings.
Xon Bet Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 22h 36m 17s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
Public
Public
2 days ago
Translation
Hello, on August 7th, 2026, I made a deposit of €25 with a bonus. I then wagered this amount and placed a bet with the wagered money, winning just over €3200. After placing two bets of €50 each, I ultimately withdrew the remaining €3102. They then requested additional documents, which were rejected four times before finally being verified last Thursday, August 20th, 2026. However, for a week now, since the document verification, support has been putting me off every day. They've been telling me for weeks that they have too much work. Why don't they just pay out the money instead of trying to drag this out? Could you possibly help me get my winnings paid out?
Regards
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the full KYC verification successfully?
- Has the casino provided any reason for the delays in the withdrawal?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
