Xon Bet Casino - Player's withdrawal has been delayed.

Hello, I would like to ask for help regarding a withdrawal. I have been waiting for 480 hours now. I have had my account for a long time and it has been verified multiple times. This isn't my first withdrawal, yet I keep getting put off with the excuse that my payment has been forwarded to the relevant department and is awaiting processing. In my opinion, they are deliberately holding onto the funds (which is standard practice for them, though I’ve never waited this long before). Could you please help with this matter?

I’d also like to add that I’ve had an account with them for a very long time and have made quite a few deposits...

I’ll also attach my live chat transcripts to the files; they are in Polish, though—I imagine a translator tool can easily translate them for you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew funds from this casino?
• Did you use the same payment method for your previous successful withdrawals as you used before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika