Xon Bet Casino - Player’s winnings haven’t been received yet.

Hi, the problem is that on their site they have verified all the possible documents imaginable: ID card, bank statement, photo bill, bank statement, then it says to wait 48 hours even if it says verified user instead of paying me they tell me that the account is no longer verified and they ask for the documents again they send them to me they tell me verification ok and then after 48 hours they tell me that I am no longer verified they have done this 4 times they do not want to pay making excuses absurd terrible site what do you say I should report them?

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Dear marlone79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that the account initially says verified then they say it is no longer verified so I will never get my money because they pretend that the documents are not valid even if they initially accept them and it is a tactic to avoid paying. I read other negative reviews about them on casinoguru their intent is that I replay and forgive everything

I’m sorry to hear about your problems with verifying your account. Please allow me to ask a few questions to better understand the issue.

• Could you please tell me exactly when you sent the last documents needed for verification?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

Thank you in advance for your reply.

Hi, I won by depositing via credit card. Regarding verification, since the numbers on the card have been slightly erased due to wear, they asked me for a list of transactions with the deposit information. I sent it to them two days ago, but no response. The documents sent are: ID card, electricity bill, bank statement, copy of credit card. All that's missing is a blood test. Where can I attach the files?

They just replied to me after asking for a list of transactions and a statement because the card is damaged. Today, after sending everything, they wrote to me and said they want a more legible photo of the card, but I've reported it several times that the card is slightly damaged, and a list and statement would have been enough. But after another 48 hours, they're still checking and saying the card is damaged. I don't know what to do. I've asked for a replacement card, but it will take at least 20 days.

Anyway, I've romanced the photo of the card several times and it always gets rejected as damaged even though they said it was okay to send a bank statement. I'm being taken for a ride.

Thank you very much for your reply, marlone79.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

They don't care at all, they always say the same thing, they know the card is damaged but they reply after 48 hours always with the same words, I'm taking care of replacing the card, let's see what they come up with now

Thank you for an update.

For an independent review, please send all the same documents that you have sent to the casino to jean.s@casino.guru.

Please include a screenshot of your casino account verification page to show which ones have been approved and which ones are still pending or rejected.