Xon Bet Casino - Player’s winnings have been delayed.

It's been over a month since I won and I still haven't received the deposit. I've sent the requested documents every two days for verification. First, they accept them correctly, and then they request the same documents again to avoid canceling the payment. This casino is unprofessional and not recommended. They only like it when people gamble, and when it's time to pay out, they don't.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila