Xon Bet Casino - Player’s winnings are confiscated after unfair limitations applied.

​I am disputing the confiscation of 301,584.51 PLN. I am a loyal VIP player with total deposits exceeding 100,000 PLN over the past year.

​After completing the wagering requirements for a bonus, my balance was converted to Real Balance. For the next 48 hours, the casino's system treated these funds as real money, allowing me to place high-stakes bets (hundreds of PLN per spin), which would be impossible under bonus rules.

​The VIP Manager (Nikola) confirmed in writing that the balance was converted to real funds. I took a real risk playing with this money for two days. Only after I requested a withdrawal did the casino retroactively apply a limit. This is an unfair "freeroll" practice — the casino allowed me to risk my money but refuses to pay the winnings due to their own technical delay in capping the balance.

Additionally, I checked my bonus history for the relevant period, and the alleged 'no-deposit bonus' does not even appear in my records. This further proves that the casino's system treated my funds as real cash throughout my entire play sessions, and they are now retroactively inventing a bonus restriction to avoid paying out my 300k winnings.

I have more evidence (screenshots of high-stakes bets and full email correspondence), but the form limited me to 5 attachments. I will provide the rest of the files as soon as a mediator is assigned to my case.

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Dear Stradivarius,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Xon Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra